Privacy Policy

Who we are

Shrisewa is a puja booking platform that connects devotees with verified pandits at consecrated temples across India. We operate as a registered partnership firm based in India. Our website is shrisewa.com.

Data we collect

• Identity data: Your name, family members' names, gotra (lineage), and phone number.
• Contact data: Phone number used for OTP-based login; WhatsApp number for delivery of puja video.
• Booking data: Puja selected, temple, scheduled date, add-ons (prasad, chadhava), and special instructions.
• Astrology data: Your date, time and place of birth (and gender), the charts computed from them, and the reports generated for you. Birth details are encrypted before they are stored.
• Payment data: Transaction reference numbers. We do not store full card or bank account details — those are handled by our payment partners (PhonePe on the website, Razorpay in the app).
• Shipping data: Delivery address if you order prasad or chadhava to be shipped.
• Device data: IP address, browser type, and device identifiers for security and fraud prevention.

How we use your data

• To fulfill your puja booking and communicate the sankalp to the assigned pandit.
• To deliver your puja video and prasad as booked.
• To send booking confirmations, OTPs, and service updates via SMS and WhatsApp.
• To cast your chart and generate the kundali, dosha and matching reports you ask for.
• To process payments and refunds.
• To detect and prevent fraud.
• To improve our platform and services based on aggregated, anonymized analytics.

Data sharing

We share your name, gotra, and sankalp details with the pandit assigned to your booking. We share your shipping address with our logistics partner (Shiprocket) when you order prasad delivery. We share your phone number with our messaging provider so that OTPs and WhatsApp messages can reach you. Your birth details are not shared with pandits, with our logistics partner, or with any advertising or analytics tool — they are used only to compute your charts. We do not sell your personal data to third parties.

Analytics and advertising

We use Google Tag Manager to load analytics and advertising tools — Google Analytics 4, Google Ads, and the Meta (Facebook) Pixel — to understand how our site is used and to measure the performance of our ads. These tools may set cookies and receive standard event data (for example, that a booking was started or completed, along with the order value and a transaction reference). We do not send your name, email, gotra, address or birth details to these tools.

When a purchase completes, our servers also send Meta an irreversibly hashed (SHA-256) form of your phone number and of your account identifier, so that the purchase can be matched to the advertisement that led to it. Meta cannot recover the original phone number from the hash. Separately, because the Meta Pixel and Google Tag Manager run in your browser, those services receive your IP address and browser user-agent, as they would on any site that uses them. This data is processed by Google and Meta under their own privacy policies; you can limit it through your browser or device ad-tracking settings.

Data retention

We retain booking and transaction records for seven years as required by applicable accounting and tax law. When you delete your account these financial records are anonymized (your name, contact, and personal details removed) rather than erased, so the legally-required trail remains without identifying you.

Your rights

You have the right to access, correct, and erase your personal data, and to withdraw consent. To exercise these rights, write to us at contact@shrisewa.com.

Account deletion

You can request deletion of your account in-app (Profile → Delete account), on the web (Profile → Account deletion), or by writing to contact@shrisewa.com. Requests are reviewed by our team; once approved there is a 30-day grace period during which you can cancel. After the grace period your personal data — kundalis, saved family members, addresses, push tokens, support history, and profile details — is permanently deleted, and your booking/transaction records are anonymized and retained as described above. You cannot request deletion while a puja is in progress or a refund is being processed. See shrisewa.com/account/delete for step-by-step instructions.

Cookies

We use essential cookies for login session management and security. We use analytics cookies (PostHog) to understand how devotees use our platform. You may disable non-essential cookies in your browser settings.

Contact & grievances

For any privacy-related queries or to reach our Grievance Officer, write to contact@shrisewa.com. We aim to respond within 48 hours.