Refund Policy
Last updated: September 2026
Puja bookings: cancellation & refund timeframe
The tiers below apply to puja and chadhava bookings, which have a scheduled date. Digital astrology reports have no such date and are covered separately below.
7+ days before puja
100% refund
Full refund, no questions asked.
4–6 days before puja
75% refund
Pandit allocation may have started. 25% retained as preparation fee.
1–3 days before puja
50% refund
Materials, flowers & pandit are confirmed. 50% retained.
Same day / after puja
No refund
Once the puja is performed or the day has arrived, no refund is available.
Digital reports (kundali, Jeevan Saar, dosha, matching)
This section covers our digital astrology reports: the Kundali Report (₹799), Jeevan Saar(₹499), the Detailed Dosha Report (₹99) and the Kundali Matching report (₹99).
These reports are prepared from the birth details you supply. The Kundali Report and Jeevan Saar are delivered within 4 hours of your order — orders placed between 5 PM and 6 AM are delivered at 10 AM. The Detailed Dosha Report and the Kundali Matching report are delivered as soon as your payment is confirmed.
If you ask us to cancel a Kundali Report or Jeevan Saar before it is delivered, we refund it in full. Once a report has been delivered to you it cannot be returned, and a delivered report is not refundable.
We will, however, put things right in each of these cases:
- You were charged more than once for the same report. We refund every duplicate charge in full.
- Your payment was taken and no report was produced. If we cannot deliver the report, we refund it in full.
- The report is wrong because of an error on our side — for example we recorded your birth details differently from how you entered them. Tell us and we will correct it or refund you.
A report generated from birth details that were entered incorrectly is not covered by the above, because the chart is cast from exactly what was submitted. Please check your date, time and place of birth before paying. If you are unsure, write to us before you buy — or use the free kundali tool first, which is the same chart.
How to cancel
To cancel a booking, contact us at contact@shrisewa.com, call us at +91 87964 63710, or via WhatsApp at the same number before the scheduled puja date. Include your booking reference number.
Refund processing timeline
Approved refunds are processed within 5–7 business days. The amount is credited back to the original payment method (bank account, UPI, or card). For international payments, the refund timeline may extend to 10–14 business days depending on your bank.
Exceptions
- If a puja cannot be performed due to circumstances on our end (pandit unavailability, temple closure), you will receive a full refund automatically — no action required.
- If the video of your puja is not delivered within 7 days of the ceremony date, contact us for a partial refund of the video delivery component.
- Prasad and chadhava shipments: physical items cannot be returned once shipped. If an item arrives damaged, contact us within 48 hours with a photograph. See our Shipping & Delivery Policy for delivery timelines.
Contact
For refund queries, write to contact@shrisewa.com or call +91 87964 63710. We aim to respond within 4 business hours.