Terms & Conditions

1. About Shrisewa

Shrisewa is an online puja booking platform that facilitates the booking of religious ceremonies (pujas) at partner temples across India. We act as an intermediary between devotees and verified pandits. We are registered as a partnership firm in India.

2. Booking and confirmation

A booking is confirmed only after successful payment. Upon confirmation, you will receive a booking reference number via SMS or WhatsApp. The sankalp (your name, gotra, and intention) you provide during booking will be communicated to the assigned pandit.

3. Pandit assignment

Shrisewa assigns a verified pandit to your booking based on temple, date, and puja type. Pandit-specific requests are accommodated on a best-effort basis but are not guaranteed. All pandits on the platform are vetted for lineage, training, and temple affiliation.

4. Video delivery

A high-definition video of your puja is recorded by a Shrisewa team member and delivered to your registered WhatsApp number within 3–4 days of the ceremony. For ceremonies longer than 30 minutes, the video may be delivered as a YouTube unlisted link. For shorter ceremonies, an MP4 file is sent directly. Delivery timelines may be extended by up to 7 days in exceptional circumstances (network outage, natural disruptions at the temple location).

5. Prasad and chadhava delivery

Physical prasad and chadhava boxes are dispatched via Shiprocket within 3–5 business days of the ceremony. Estimated delivery times depend on your location. International shipping is available to select countries. Shrisewa is not liable for delays caused by customs clearance. For full details, see our Shipping & Delivery Policy.

6. Cancellations and refunds

Please refer to our Refund Policy for full details. In summary: for puja bookings, full refunds are available if you cancel before the puja date and no refund is available once the puja has been performed; for the digital astrology reports covered in section 9, the Kundali Report and Jeevan Saar are refunded in full if you cancel before they are delivered, and no report is refundable once delivered, save for the exceptions listed there.

7. Prohibited conduct

You agree not to misuse the platform, submit false information, or attempt to book pujas on behalf of third parties without their consent. Any fraudulent activity will result in immediate account suspension and may be reported to authorities.

8. Limitation of liability

Shrisewa's liability is limited to the amount paid for the booking or report in question. We are not liable for indirect or consequential damages arising from delays, puja unavailability, or force majeure events.

9. Astrological reports

We offer digital astrology reports — the Kundali Report, Jeevan Saar, the Detailed Dosha Report and the Kundali Matching report. Each is prepared from the birth details you supply, using the Swiss Ephemeris and classical Vedic rules. Every reading in the Kundali Report and in Jeevan Saar is written and reviewed by our astrologer, Astrologer Ashish Shrivastava Ji. Your report brings together the readings that fit your chart; he does not prepare each report by hand, and we make no claim that he does.

The reports are offered for reflection and personal guidance. They do not predict events, and they are not a substitute for medical, legal, financial or any other professional advice. Any decision you take after reading one is your own.

Accuracy depends entirely on the birth details you provide. Where a birth time is not known, the report withholds the sections that cannot be computed without it rather than estimating them. The Kundali Report and Jeevan Saar are delivered within 4 hours of your order — orders placed between 5 PM and 6 AM at 10 AM; the other reports as soon as payment is confirmed. Refunds are governed by the digital reports section of our Refund Policy.

10. Governing law

These terms are governed by the laws of India. Disputes shall be resolved under the jurisdiction of courts in India.

11. Contact

For any questions about these terms, write to contact@shrisewa.com.